Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
Are Ba’sayra oils unisex?
Yes. Every scent is designed to adapt to the wearer’s body chemistry — making each experience uniquely personal. Our oils are worn by both men and women who value subtle power and intentional presence.
What makes Ba’sayra different from traditional perfumes?
Ba’sayra is not alcohol-based fragrance. Our oils are pure, concentrated, and handcrafted to evolve with your skin and energy throughout the day. They don’t mask — they merge.
Are Ba’sayra products natural?
Yes. Each bottle contains natural embeds like rose petals, Himalayan salt, copper flakes, herbs, and florals. All oils are cruelty-free and crafted in small batches to preserve integrity and quality.
How long does the scent last?
Because our oils blend with your pheromones, the scent evolves over time rather than fading quickly. Most users experience 6–12 hours of wear, depending on skin type and environment.
Do you offer returns or exchanges?
Due to the handcrafted and personal nature of our oils, returns and exchanges are not accepted. Please review each scent description carefully before purchasing.
How should I store my oil?
Keep your Ba’sayra bottle in a cool, dry space away from direct sunlight to preserve the quality and natural potency of each ingredient.
How often do you restock?
We release limited quantities each month to maintain exclusivity and craftsmanship. Once sold out, a restock date will be announced via our newsletter and social platforms.
Do you ship internationally?
Currently, we ship within the U.S. only, but international expansion is coming soon. Stay connected for updates.
What size are the bottles?
All oils are bottled in 15ml glass eyedropper bottles with a gold rim and white top — Ba’sayra’s signature design.
How can I contact customer support?
You can reach us directly through the Contact Us page or by emailing support@basayra.com. We typically respond within 24–48 hours.